Terms & Conditions for Dhuravstar

Effective Date: 24/11/2025

This document/agreement/understanding is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (amended from time to time) read with Information Technology Act, 2000 (amended from time to time) and does not require any physical or digital signatures.

These Terms and Conditions (“Terms”) constitute a legal agreement between You and Dhuravstar (“Dhuravstar” or “us”, or “we” or “our”). The Terms govern Your access to and use of Dhuravstar services, including payments, technology, software, analytics or any other services, tools or products offered or made available by Dhuravstar and/or its Facility Providers, (“Services”). The Services may be offered or made available to You via our website, mobile applications, software, APIs, social media, or other access channels (“Platform”). “You”, “Yours”, “Yourself” or “Merchant” refers to customers, who may be a non-registered individual or corporate body, who register for, use, or access the Platform or Services. The Services provided by Dhuravstar through the Platform are available and are appropriate only for use in India.

Key Points of Agreement

• Please read these Terms carefully before accessing the Platform or using the Services.
• By accessing the Platform or using the Services, You agree to be bound by these Terms, including our Privacy Policy and any other policy applicable to the Services received via the Platform.
• If You do not agree to these Terms or do not wish to be bound by these Terms, You must immediately terminate the use of the Services.
• Dhuravstar reserves the right to amend or otherwise modify the Terms at any time by posting an updated version on the website.
• The updated Terms shall take effect immediately upon posting.
• It is Your responsibility to review these Terms periodically for updates/amendments.
• Your continued access of the Platform or use of the Services signifies Your assent/ratification of the updated or modified Terms.
• If You object to these Terms or any subsequent modifications to these Terms in any way, Your only recourse is to immediately terminate the use of the Services.

Additional Terms for Specific Services

• We may require You to agree to additional terms in connection with specific Services, provided either by Dhuravstar or its Affiliates, that You may avail from time to time.
• You agree to be bound by supplemental terms of any specific Service that You access or use via our Platform and/or are available by hyperlink on our Platform.
• We may ask You to agree to those supplemental terms by way of ‘acceptance’.
• Should You choose to avail any specific Service, You may be required to complete forms and provide additional data/information.
• You hereby give your consent for us to store, and use the data/information You provide on the Platform during (i) the initial sign up/registration process and (ii) registration or onboarding for any specific Service in future.
• You hereby further give Your consent for us to pre-fill forms for the registration or onboarding process of any specific Service with such data/information provided.
• You acknowledge and agree that we reserve the right to verify, and re-verify where applicable, the data/information You provide in relation to any specific Service.
• Your right to access and use any specific Service is subject to successful completion, at our sole discretion, of registration or onboarding process for that specific Service.
• To the extent these Terms are inconsistent with any supplemental terms for a specific Service, then those specific terms shall prevail over these Terms.
• You further agree that any claims relating to any specific Services shall be brought solely against the Dhuravstar Affiliate providing the specific Services.

Online and Offline Services

• Where You intend to avail online as well as offline payment aggregation services, You understand and agree that online Services will be provided by Dhuravstar and offline Services will be provided by an Affiliate of Dhuravstar.
• You acknowledge and agree that the provision of offline payment aggregation services will be governed by these Terms.

PART A: GENERAL TERMS AND CONDITIONS

Proprietary Rights

1. We (and our licensors, as applicable) remain the sole owner of all right, title and interest in the Services, including the Platform and the website www.dhuravstar.in (“website”), including any intellectual property rights which subsist in the Services (whether registered or not).
2. Dhuravstar grants You a personal, non-exclusive, non-transferable, limited right to access the Platform and make personal use of the website and the Services.
3. You shall not remove, obscure, or alter any proprietary rights notices (including trademark and copyright notices), which may be affixed to or contained within the Services.
4. We reserve all rights not granted under the Terms.
5. We (and our licensors, as applicable) retains its rights in and to trademarks, trade names, service marks, logos, domain names, and other distinctive brand features (“marks”) owned or used by us in the course of our business.
6. You do not have the right to use any of our marks without explicit consent from us.
7. You shall not download, copy, create a derivative work, modify, reverse engineer, reverse assemble, transmit or otherwise attempt to discover any source code, sell, assign, sub-license, grant a security interest in or otherwise transfer any right in the Services or marks.
8. You further acknowledge and agree that the Services may contain information that is designated confidential by us and You shall not disclose such information without our prior written consent.

License to Use Your Materials

1. You grant a royalty-free, non-exclusive, irrevocable, transferable and sub-licensable license to Dhuravstar, its Affiliates and third party service providers, to use Your data, Your customer’s data, information, content, trademarks, logos and any other materials/information You upload or make available to us or on the Platform (“Your materials”).
2. You agree that Dhuravstar may use Your materials to operate and improve the Platform, provide the Services, and fulfil Dhuravstar’s rights and discharge its obligations under the Terms.
3. You agree that Dhuravstar may use Your materials in its marketing and promotional materials without requiring any incremental consent from You.
4. You further agree that Dhuravstar may conduct analytics on Your materials and that Dhuravstar shall retain ownership of the results or reports derived from such data which shall be in aggregated and anonymised form for its business purposes in accordance with Applicable Laws.
5. You shall indemnify and hold harmless Dhuravstar, its Affiliates and its service providers on demand against all claims and losses arising out of or in connection with our use of Your Materials in accordance with this clause.

Usage of the Website and Use of Services by the User

1. You shall register to become a user of the Website only if You are of the age of 18 or above and can enter into binding contracts as per Applicable Laws.
2. You are responsible for maintaining the secrecy of Your passwords, login and account information.
3. You are responsible for maintaining the confidentiality of any login information and secure access credentials associated with Your Dhuravstar account.
4. You will be responsible for all use of the Platform and/ or Services by You or anyone using Your password and login information (with or without our permission).
5. You are responsible for all activities that occur under Your account/in using Your secure credentials and Dhuravstar shall not be liable for any such change or action performed by using Your secure credentials on the Website.

Providing Accurate Information

1. You agree to provide true, accurate, current and complete information about Yourself as and when prompted by the Platform.
2. If You provide any information that is untrue, inaccurate, not updated or incomplete (or becomes untrue, inaccurate or incomplete), or Dhuravstar has reasonable grounds to suspect that such information is untrue, inaccurate, not updated or incomplete, Dhuravstar shall have the right to immediately suspend or terminate Your account and/or refuse any and all current or future use of the Platform or Services, or any portion thereof, in connection thereto.

Consent for Communications

1. By using the Services and providing your contact information, you consent to receiving information about, and offers for, various products and services from Dhuravstar, its Affiliates or third parties.
2. These communications may occur through various channels, including but not limited to telephone, SMS, email, WhatsApp, other messaging services, or any other physical, electronic, or digital means.
3. You agree that Dhuravstar may contact you electronically or by phone to gauge your interest in specific products and services and to process your requests or applications.
4. Additionally, you authorize Dhuravstar, along with its partners, service providers, vendors, and other third parties, to contact you for purposes such as (i) presenting or soliciting your interest in other products or services from third parties, or (ii) sending marketing materials, offers, or other information through the Website or via other methods including telephone, SMS, email, WhatsApp, or other messaging services or digital means.
5. You consent to receiving these communications on the phone or mobile number you provided on the website and explicitly waive any registration or preferences listed under the Do Not Disturb (DND) or National Customer Preference Register (NCPR) in accordance with Telecom Regulatory Authority of India (TRAI) regulations.

Sharing Information

1. You agree and authorize Dhuravstar to share your information with its partner banks, financial institutions, group companies, Affiliates, vendors, service providers, and other third parties as necessary to provide the various products and services you select or to offer additional value-added services.
2. You also consent to receiving communications via email, telephone, and/or SMS from Dhuravstar or these third parties.
3. If you request to opt out of receiving such communications or marketing materials in the future, this request will only apply prospectively and will not affect data that has already been shared by Dhuravstar with your prior consent.

Offers and Promotions

1. By accessing the Platform or using our Services, You acknowledge and agree that we may display offers, promotions, and other content from our partners, Affiliates, and third parties to You or Your end users.
2. These offers and promotions may be tailored based on the information provided, including past information on our Platform or by Your or end users use of our Services.
3. We may leverage the data, including personal data, that You or Your end users submit to personalize and optimize these offers, ensuring that they are relevant and valuable to You, and You explicitly consent to such usage.
4. This may include, but is not limited to, Your or Your end user preferences, interactions, and usage patterns on our Platform.
5. We do not guarantee the accuracy, quality, or suitability of any offers presented, and such offers may be subject to additional terms and conditions.
6. Your, or an end user’s, engagement with these offers is solely at Your discretion.

KYC and Due Diligence

1. You acknowledge and agree that for undertaking any payment and/or financial transaction through the Platform, Dhuravstar may undertake due diligence measures and seek information required for KYC purposes, which as a customer/merchant You are obliged to give in accordance with Applicable Laws.
2. You acknowledge and agree that Dhuravstar may undertake enhanced due diligence measures (including any documentation), to satisfy itself relating to due diligence requirements in line with the requirements and obligations under Applicable Laws.
3. You are solely responsible for understanding and complying with all Applicable Laws, including but not limited to the provisions of the RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways, Payment and Settlement Systems Act, 2007, Prevention of Money Laundering Act, 2002, KYC Guidelines, etc. issued by the RBI as may be amended from time to time that may be applicable to You in connection with Your business and use of Platform or Services.

Providing KYC Documents

1. You agree and covenant that before the commencement of any Service(s) under these Terms, You shall provide the necessary documents (as determined in Dhuravstar's sole discretion or when required by Facility Providers or governmental authorities or law enforcement agencies) (“KYC Documents”) to enable Dhuravstar to conduct the due diligence in respect of You and Your business / activities.
2. Dhuravstar shall have the right to share the KYC Documents (or the information therein) and other related documents with the Facility Providers or governmental authorities or law enforcement agencies, as required under the Applicable Laws.
3. You expressly consent Dhuravstar to rely on the KYC Documents provided by You for providing Services.
4. You further acknowledge and agree that Dhuravstar reserves the right at all times to monitor, review, retain and/or disclose any information in relation to the Service(s) as necessary pursuant to satisfy any Applicable Laws, legal process or governmental request.

Additional KYC Demands

1. Dhuravstar shall have the right to demand from You, any (i) additional KYC Documents and /or (ii) any KYC related or other documents of Your customers or invoices, in its sole discretion and / or as per the Applicable Laws or pursuant to requests from governmental authorities, law enforcement agencies or Facility Providers.
2. Your failure to submit the KYC Documents when requisitioned shall entitle Dhuravstar to suspend the Services and/or stop settlement of monies (as applicable) until You submit such KYC Documents to the sole satisfaction of Dhuravstar.

Merchant Responsibilities

1. You agree that Dhuravstar shall not be responsible for any delivery, after-sales service, payment, invoicing or collection, customer enquiries (not limited to sales enquiries), technical support maintenance services and/or any other obligations or services relating to or in respect of Your products or services.
2. Such obligations shall be Your sole responsibility.
3. You shall indemnify Dhuravstar against any claim arising from such services or obligations and shall bear any and all expenses and/or costs relating thereto.

Declaration on Politically Exposed Persons

1. Throughout Your use of the Services, You declare that You or Your affiliates and/ or its Beneficial Owner are not a Politically Exposed Person.
2. You shall forthwith inform us in writing if this declaration becomes untrue during any period of Your use of the Services